shipping

Shipping & Delivery

Where We Ship From

All orders are shipped from Australia.

All orders are dispatch within 1–2 business days.

During sale or holiday periods, processing times may be slightly longer.

Australia

All orders are shipped via Australia Post.

Free Standard Shipping on orders over $130 AUD

$10 AUD Standard Shipping

Delivery time: 2–6 business days once dispatched

New Zealand

Free Standard Shipping on orders over $160 NZD

$12 NZD Standard Shipping with Australia Post

Delivery time: 5-10 business days once dispatched

United States — DDP (Delivered Duty Paid)

US orders are shipped with all duties and taxes are included in your shipping cost.

There are no surprise customs fees on arrival.

Free Standard Shipping on orders over $150 USD

$18 USD- Standard Shipping

Delivery time: 6–10 business days once dispatched - Depending on destination and local customs processing times.

European Union

All orders are shipped via Australia Post International.

Free Standard Shipping on orders over €120

€18 - Standard Shipping with Australia Post

Delivery time: 6-15 business days, once dispatched - Depending on destination and local customs processing times.

These orders are NOT sent DDP.
This means any customs duties, taxes, or import fees charged by your country are the responsibility of the recipient and are not included in your shipping cost.

United Kingdom

All orders are shipped via Australia Post International.

Free Standard Shipping on orders over ￡100

￡15 - Standard Shipping with Australia Post

Delivery time: 6-15 business days, once dispatched - Depending on destination and local customs processing times.

These orders are NOT sent DDP.
This means any customs duties, taxes, or import fees charged by your country are the responsibility of the recipient and are not included in your shipping cost.

Asia Pacific

All orders are shipped via Australia Post International.

Free Standard Shipping on orders over $200 USD

$25 - Standard Shipping with Australia Post

Delivery time: 7-15 days, once dispatched - Depending on destination and local customs processing times

These orders are NOT sent DDP.
This means any customs duties, taxes, or import fees charged by your country are the responsibility of the recipient and are not included in your shipping cost.

Rest of World

All international orders are shipped via Australia Post International.

Free Standard Shipping on orders over $200 USD

$30 - Standard Shipping with Australia Post

Delivery time: 7-15 days, once dispatched - Depending on destination and local customs processing times

These orders are NOT sent DDP.
This means any customs duties, taxes, or import fees charged by your country are the responsibility of the recipient and are not included in your shipping cost.

📦 Tracking

All orders include tracking.

Australian orders can be tracked at auspost.com.au

International orders can be tracked via the tracking link provided in your shipping confirmation email.
Please ensure your email address is entered correctly at checkout so you receive your tracking details.

Delays, Insurance & Returns to Sender

Snakes and Shanti is not responsible for delays caused by postal services or customs processing. And or customs import & taxes charges that may apply.

We recommend checking your country’s import thresholds before placing an order.

If you’d like to add shipping insurance, please email info@snakesandshanti.com before placing your order (additional fees apply).

If a parcel is returned to us due to an incorrect address, non-collection, or failed delivery, we’ll contact you to arrange reshipment.
Please note:

New shipping fees will apply
Refunds exclude original shipping costs and any return fees incurred

💌 Need Help?

For all shipping and delivery enquiries, please contact:
info@snakesandshanti.com

If you need something urgently, please email info@snakesandshanti.com and we’ll do our best to help arrange Express shipping where possible (additional charges may apply).