Shipping & Delivery

Where We Ship From

All orders are shipped from Australia.

Orders are generally dispatched within 1–2 business days. During sale, launch or holiday periods, processing times may be slightly longer.

Delivery timeframes listed below are estimates only and begin once your order has been dispatched. Delays can occasionally occur due to postal services, customs processing or other circumstances outside our control.

Australia

All orders are shipped via Australia Post.

Free Standard Shipping on orders over $100 AUD

$10 AUD Standard Shipping

Estimated delivery: 2–6 business days once dispatched.

New Zealand

All orders are shipped via Australia Post International.

Free Standard Shipping on orders over $160 NZD

$12 NZD Standard Shipping

Estimated delivery: 5–10 business days once dispatched.

Duties and taxes are not included. Please see International Duties & Taxes below.

United States — DDP (Delivered Duty Paid)

US orders are sent DDP (Delivered Duty Paid), meaning applicable duties and taxes are collected as part of your purchase and you will not be required to pay additional customs charges on delivery.

Free Standard Shipping on orders over $150 USD

$18 USD Standard Shipping

Estimated delivery: 5–10 business days once dispatched.

European Union

All orders are shipped via Australia Post International.

Free Standard Shipping on orders over €120

€18 Standard Shipping

Estimated delivery: 5–10 business days once dispatched.

Orders are not sent DDP. Duties and taxes are not included. Please see International Duties & Taxes below.

United Kingdom

All orders are shipped via Australia Post International.

Free Standard Shipping on orders over £120

£15 Standard Shipping

Estimated delivery: 5–10 business days once dispatched.

Orders are not sent DDP. Duties and taxes are not included. Please see International Duties & Taxes below.

Asia Pacific

All orders are shipped via Australia Post International.

$25 AUD Standard Shipping

Estimated delivery: 5–10 business days once dispatched.

Orders are not sent DDP. Duties and taxes are not included. Please see International Duties & Taxes below.

Rest of World

All international orders are shipped via Australia Post International.

$30 AUD Standard Shipping

Estimated delivery: 5–15 business days once dispatched.

Orders are not sent DDP. Duties and taxes are not included. Please see International Duties & Taxes below.

International Duties & Taxes

Unless your order is specifically stated as being sent DDP (Delivered Duty Paid), your order may be subject to customs duties, taxes, import fees or other charges when it enters your destination country.

These charges are not included in your order or shipping cost and are the responsibility of the recipient.

Customs charges are determined by the authorities in your destination country and are outside Snakes and Shanti's control. We recommend checking your country's import requirements and thresholds before placing your order.

If you refuse or fail to pay applicable duties, taxes or import charges and your parcel is returned to us, any refund will be processed once the parcel has been received back by Snakes and Shanti. Original shipping charges and any return shipping, customs, duties, taxes or other costs incurred as a result of the return will be deducted from your refund, to the extent permitted by law.

If a parcel is abandoned, destroyed or otherwise not returned to us as a result of unpaid duties, taxes or import charges, we may be unable to provide a refund.

Tracking

All orders include tracking.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details.

Australian orders can be tracked through Australia Post. International orders can be tracked using the link provided in your shipping confirmation email.

Please ensure your email address is entered correctly at checkout so you receive your order and tracking updates.

Delivery Addresses & Failed Delivery

Please check that your delivery address is complete and correct before placing your order.

If a parcel is returned to us because of an incorrect or incomplete address, non-collection, failed delivery or another issue attributable to the recipient, we'll contact you once it has been returned to us.

If you would like the order resent, new shipping charges will apply.

If a refund is requested instead, the original shipping cost and any return fees or other costs incurred by Snakes and Shanti as a result of the return may be deducted from the refund, to the extent permitted by law.

Delivery Delays

Delivery timeframes are estimates and are not guaranteed delivery dates.

Once an order has been dispatched, delays may occasionally occur due to postal networks, customs processing, weather, peak periods or other circumstances outside our control.

If your parcel appears to be significantly delayed or your tracking shows an issue, please contact us and we'll do our best to assist.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

Shipping Insurance

If you would like to enquire about additional shipping insurance for your order, please email info@snakesandshanti.com before placing your order. Additional charges may apply.

Need Help?

For shipping and delivery enquiries, please contact info@snakesandshanti.com.

If you need your order urgently, please get in touch before ordering and we'll do our best to arrange Express shipping where available. Additional shipping charges may apply.